TEL Staffing & HR
Automotive Service Manager
Management - Montgomery, AL - Full Time
Service Manager
We are seeking an experienced and dedicated Service Manager to oversee our service department and ensure the highest level of customer satisfaction in MONTGOMERY, AL. The Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department. The service manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records. The Service Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer’s customer satisfaction index and for monitoring and improving customer satisfaction. The service manager also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department. This role requires excellent leadership skills, as you will be responsible for managing a team of service technicians while also engaging with customers to provide exceptional service.
Attire and Appearance - The Service Manager is expected to present themselves in a professional manner at all times. Dress attire is business casual, leaning more in the direction of business professional.
Pay and Commissions - This position has a base play PLUS commission opportunities based on sales and labor through the shop. Can be discussed further in interview.
Base Pay: $100,000.00 - $115,000.00 per year
What are the day-to-day responsibilities?
- Assist all subordinate service and sales personnel in all phases of their job descriptions
- Properly document employee behavior that may result in punitive job actions such as termination
- Report to management any circumstances that compromise the integrity of the dealership
- Work with the parts department as appropriate
- Obtain competitive bids on all tools, equipment, sublet repairs, supplies, ect…
- Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately
- Ensure that all the necessary shop equipment is in proper working condition
- Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly
- Ensure that proper service sales techniques are being used per dealership guidelines
- Communicate with customers before issues arise and get involved in escalated customer issues
- Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis
- Establish and maintain a good working relationship with customers to encourage repeat referral business
- Monitor staffing levels, compensation levels and department turnover
- Assure proper repair order flow to satisfy warranty/dealership/business office requirements
- Direct and schedule the activates of all department associates
- Hire, train, motivate, counsel and monitor the performance of all service department staff
- Maintain customer satisfaction index rating above that of manufacturer or dealership average
What are the requirements for this job?
- High School diploma or equivalent
- 3-5 years of experience in a heavy truck repair facility
- 2+ years of experience in a supervisory role
- Excellent verbal and written communication and interpersonal skills
- Proficient knowledge of dealership computer systems
- Must have a valid driver’s license
- Demonstrated customer service skills
- Previous industry knowledge of overall operations, management and wholesale relations (preferred)
- Must pass pre-employment background check and drug screen.
Work Location: Montgomery, AL 36106 (Required)
