TEL Staffing & HR

Customer Service Representative - Insurance Office

Pensacola, FL
Contracted to Full Time
Customer Service
Mid Level

TEL Staffing is looking for a Customer Service Rep for a small Insurance Agency in Pensacola, FL.


The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Duties and Responsibilities:

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues. Will be speaking to NEW and EXISTING clients
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic. Will assist customers on the spot looking for specific coverage

Requirements:

  • Customer Service Experience in an office setting
  • Experience working in Microsoft Excel
  • Someone who has the interest and willing to be licensed for Insurance Customer Service (440 License)
  • Existing 440 License is not required, but a plus
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills

PAY | $15.00/hr

SCHEDULE | Monday-Friday, 8am-4:30pm with 30 min lunch

PRE-EMPLOYMENT | Must provide 2 forms of ID for E-Verify, pass pre-employment drug screen and background check

TEL Staffing complies with regulations enforced by the EEOC. TEL Staffing is a drug-free workplace.

This position is Temp to Hire. No benefits offered during Temp period.

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